Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Harris@amamax.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Harris@amamax.com and send your item to: 10700 Kinghurst st, houston TX 77099, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 10700 Kinghurst st, houston TX 77099, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When shipping an item for replacement or return, make sure the RMA number is clearly printed on the box. Packages not having an RMA number will be returned unopened and postage due for return. br>
It is required that anything with an exposed circuit board be shipped in a static bag. Failure to pack an item in a static bag and packing material (padding) will automatically void the warranty.
Please send back all boxes, manuals, and anything that came with the item. Failure to return the complete contents and box in good condition may result in a fee being assessed.
Retail boxed motherboards and CPU's as well as all hard drives and monitors must be RMA 'd to the manufacturer, not Amamax.
Replacement items will be shipped via ground service unless you Contact us to request a faster service. For a faster service a fee may apply.
It is strongly suggested that all RMA's shipped to us be insured for at least the original value of the item to minimize the potential financial loss. Packages that look damaged will be refused. Upon receipt of an item you should keep the original shipping materials for return shipping.
Amamax does not refund shipping charges. Items damaged due to return with no filler will not be warranteed even if DOA This is because physical damage voids the warranty.
Open or otherwise used software will not be accepted for refund or credit. In order to return software the box it arrived in must be refused. if the shipping box is opened, it is considered used and cannot be returned.
Items damaged in shipping to our customers should be retained by the customer so that a damage claim can be made to the shipping agent and NOT returned to us unless we specifically request it. By shipping an item back broken, buyer is responsible for the damage and will incur an non-refundable order by Amamax.